Customer Satisfaction

Customer satisfaction is the beam we all balance on when we work in the service industry. We can master technical skills, marketing and accounting but in the end nothing is more important than the satisfaction of your most difficult customer. Well, that and getting paid. Did I mention we are in the construction industry?

This morning I opened our Facebook Fan Page and found a new testimonial from a customer we served years ago.

If you want the best work and service this is the company for you. I have been working along side this company for a long time now and would refer them to anyone. They put slate tile in my bathroom on the floor and around the shower and everyone that has come over loves it. They cover all aspects in the flooring industry and take quality to the highest level.

-Drew Barber

Although I do a lot of vague and not so vague soliciting of customer participation on all of our social media outlets, I did not solicit this testimonial. The fact that a customer will take the time to write a review years after their installation speaks volumes about our company.

We maintain are slogan of Quality. Flooring. Experience.

We will provide you the highest quality installation. The floor we install will not only be pleasing to the eye but it will last. Your customer service experience will be such that you remember us and feel comfortable referring us to your friends and family.

Good job honey! You hit it out of the ball park again!

Tashmica